1) How to get a quote?

Re: Please send your request for quotation(RFQ) to us,you can send them via e-mail,fax or call.It is strongly recommended that you send them in written work,we'll send you the quotation within 24 hours.

2) How to order products?

Re: You can place an order to us via fax, email, or postal mail.We will send you an order confirmation within 2 days. To avoid any misunderstand,we don't accept order via call.

3) How to order custom products?

Re: It's available.We produce optical components in both customized design and standard design. Please send us your detail requirements or drawings. We will check if we can do it,and reply you as soon as possible.

4) How to know the lead time?

Re: Delivery time will be indicated in the quotation.

5) How to make payments to EastOptics? What's the payment terms?

Re: The payments can be made by T/T.The payment terms shall be pay in advance or net 30 days from date of shipment.EastOptics reserves the rights to require alternative payment terms including,without limitation,letter of credit.

6) I have no experience with EastOptics products, and worry about the products quality.Can EastOptics guarantee the products to be complied with requirements?

Re: You don't need worry the quality too much. First of all, we do what we are capable of. When we receive your inquiry and send you quotation, we will report you what we can achieve and what we can't.

With over 10 years of experience and skilful staff, EastOptics have the capability to produce high quality products.All of optical components shipped from EastOptics are fully inspected and controlled to meet customers' requirements.

7)Unfortunately,there is a unqulified product, or one of specification is out of requirement,What can I do?

Re: You should contact Eastoptics and show your test report,If it is confirmed to a unqualified product,We will ask you to ship it back, and we'll inspect them and make free replacements for you.